Synerise
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99.999% Uptime
No events for 1 day!
Outage
Jan 16, 2025 8:23 PM–8:31 PM CET
Core Services /
Catalogs
No events for about 1 month!
Degraded Service
Dec 6, 2024 7:04 AM–7:51 AM CET
Infrastructure - Zone I /
Primary Tracker lag
Scheduled Maintenance Notification
Dec 6, 2024 5:00 AM–7:30 AM CET
5 Affected Services
:
Infrastructure - Zone I /
Communication
Core Services /
Activities
Automation - Zone A /
Statistics
AI Services /
Search
AI Services /
Recommendations
Outage
Dec 6, 2024 6:04 AM–7:08 AM CET
Clients /
Login
Outage
Dec 6, 2024 5:23 AM–6:47 AM CET
Core Services /
Catalogs
No events for 15 days!
Issue with Analytics and Automation
Nov 20, 2024 10:18 AM–10:56 AM CET
5 Affected Services
:
Core Services /
Dynamic Content
Core Services /
Analytics
Infrastructure - Zone I /
Communication
Automation - Zone A /
Audience
Automation - Zone A /
Client Filter
No events for 3 months!
Scheduled Maintenance Notification - Push Database Migration
Aug 29, 2024 1:00 AM–2:30 AM CEST
Infrastructure - Zone I /
Communication
No events for 4 months!
Issue with Events Processing
Apr 19, 2024 10:53 PM–Apr 20, 2024 12:08 AM CEST
Core Services /
API
No events for about 1 month!
Email campaigns issues
Mar 19, 2024 3:44 PM–Mar 20, 2024 9:38 PM CET
Core Services /
Emails
No events for about 1 month!
Terrarium database issues
Feb 19, 2024 6:11 AM CET
8 Affected Services
:
Core Services /
Analytics
Loyalty & Engagement /
Promotions Points
Loyalty & Engagement /
Promotions For Client
Loyalty & Engagement /
Promotions Activation/Deactivation
Loyalty & Engagement /
Promotions Redeem
Loyalty & Engagement /
Promotions for POS
Automation - Zone A /
Audience
Automation - Zone A /
Send Event
No events for 18 days!
Database migration maintenance 31.01.2024
Jan 26, 2024 5:00 AM–Jan 31, 2024 9:00 PM CET
3 Affected Services
:
Clients /
Account Management
Automation - Zone A /
Send Event
Automation - Zone A /
Client Update