Dear Customers,
We would like to inform you about planned maintenance work on our platform scheduled as follows:
Date: December 6, 2024
Time: Starting at 00:00 CET, lasting approximately 2.5 hours
Maintenance Schedule and Business Impact:
05:00 - 05:30
Impact:
Delayed session events (session.start and session.end)
Inability to register or issue vouchers
05:30 - 06:00
Impact:
Changes to recommendation campaigns will not be saved
Search indexes, AI Engine configuration settings, A/B tests, and feed updates will be unavailable
06:00 - 06:30
Impact:
Automation statistics delayed
Campaign management (mail, SMS, push, LP, DC) unavailable
Campaign sending paused; status updates delayed
06:30 - 07:00
Impact:
Automations with ABx blocks may timeout
Loyalty program functionality disrupted
07:00 - 07:30
Impact:
Unable to create new customer accounts
Events and customer updates will not process
Existing customer data queries will remain operational
We apologize for any inconvenience this may cause and thank you for your understanding. Should you have any questions, please don’t hesitate to contact our support team.