Dear Users,
Please be informed that several Synerise modules will be undergoing maintenance operations on 19 November 2026, between 06:00 AM and 08:00 AM CET (05:00 AM – 07:00 AM UTC).
During the maintenance window you may experience the following:
Automation: journeys will be paused. Incoming events and triggers will be queued, not lost, and will be processed automatically once the maintenance is complete. Journey steps due within the window, including delayed messages and sends, will run after the maintenance. They may be delayed by up to the length of the window plus the time needed to process the queued backlog.
Communication: the module will be temporarily unavailable for up to 15 minutes. All messages will be processed with a delay.
Promotions: the module will be temporarily unavailable for up to 15 minutes. All scheduled operations will be processed with a delay.
No action is required on your side.
Thank you for understanding.